The Indo Pearl Necklace

All orders received will be shipped out in 24-48hrs. Work days are Monday to Friday 9am to 5pm. Orders on weekends are processed Monday.

AUSTRALIA
Standard shipping to all our orders within Australia (5-9 business days) and express shipping (1-4 business days)#

WORLDWIDE
Standard international shipping (10-30days) Express international shipping (5-16days)#

TRACKING
All parcels are tracked; your tracking details will be emailed to you so you can track your order

WORLDWIDE DUTIES
Australia has free trade agreements with countries such as the USA, New Zealand and Japan. For other countries, only purchases over a certain amount are taxed with the threshold generally from $160-$200. Please check your countries trade agreement to avoid unknown tax charges.

All Pricing is displayed in AUD, unless otherwise stated.

PLEASE NOTE: The above time-frames are estimates provided by our shipping providers. Delivery delays may occur during transit from time to time

If you receive your product and it is faulty, please contact us via our contact us page and request a return and refund following our policies below.

POLICIES

1. Refund requests must be made within 7 days of receiving your package.
2. All items must be returned in the condition in which they were received, brand new, unused and inside their original packaging.
3. We are not responsible for loss or damage during return shipment.
4. The return email with return number must be included in the return package.
5. The return package must be tracked, if you cannot provide a tracking number a refund cannot be issued if the item is lost in transit.

If you meet the required criteria for a refund please email us through info.overthefalls@gmail.com and once your refund is confirmed by us we will email you with a return number. Please print this email and include it in the return package. Once items are received and approved by us, a refund will be issued for the returned items.

 For returns please note that unless the item is faulty shipping costs will not be refunded and will be at the customer's own expense.

If the wrong address is entered at the point of purchase and is returned undelivered to us, the cost to reship the item will be at the purchaser’s expense.

When not wearing your piece, store it in the velvet pouch you received it in.

Avoid spraying fragrance directly on your jewellery so it retains it's natural lustre.

Polish your piece with a soft micro fibre cloth.

One Size